A Tiered Chat Reference System at the Dual-Use Dr. Martin Luther King, Jr. Library
Location
King Library 213
Start Date
4-5-2012 11:05 AM
End Date
4-5-2012 11:35 AM
Description
This presentation will recount the history of chat reference service at the dual-use Dr. Martin Luther King, Jr. Library in San Jose and will compare and contrast the three distinctly different chat reference systems used to provide those services since the library opened in 2003. The advantages and drawbacks of each system will be highlighted, and the existing academic literature on chat reference will be examined in detail.
1. Participants will learn about different models of chat reference service.
2. Participants will learn about the advantages and disadvantages of each model.
3. Participants will be able to use our experiences to help them decide what level of chat reference service is most appropriate for their library, given today's budget and staffing constraints.
4. Participants will learn about the existing academic literature of chat reference.
A Tiered Chat Reference System at the Dual-Use Dr. Martin Luther King, Jr. Library
King Library 213
This presentation will recount the history of chat reference service at the dual-use Dr. Martin Luther King, Jr. Library in San Jose and will compare and contrast the three distinctly different chat reference systems used to provide those services since the library opened in 2003. The advantages and drawbacks of each system will be highlighted, and the existing academic literature on chat reference will be examined in detail.
1. Participants will learn about different models of chat reference service.
2. Participants will learn about the advantages and disadvantages of each model.
3. Participants will be able to use our experiences to help them decide what level of chat reference service is most appropriate for their library, given today's budget and staffing constraints.
4. Participants will learn about the existing academic literature of chat reference.
